Gmail Issue – Can’t compose or delete email

We had an issue today on one of our employee’s computers. When she was logged into her gmail account, when she clicked on Compose, it said “Loading” at the top of the screen and it wouldn’t go away…

The issue also presented itself when she would select an e-mail and try to delete or archive it. Just “loading….”

Troubleshooting:

Suggestions online mentioned disabling extensions…maybe there would be a conflict.

We tried logging into a new incognito Window…and it worked there…so maybe it is because of an extension issue?

We then tried using microsoft edge and it worked there too…but still an issue in google chrome browser.

I even tried uninstalling Google Chrome browser and re-installing it, but it retained the same problem.

We finally resolved the issue when we stopped her chrome browser from syncing and then restarted syncing…a little strange, but it fixed the problem.

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